General Terms and Conditions
for the Hotel Industry

Have a heart for your vacation.
With our "Free Cancellation Guaranteed", possible very easily.
Flexible booking. Free cancellation at any time.

Free Cancellation Guaranteed

Valid for all arrivals until November 15th, 2021

Free Cancellation Guaranteed

– Free cancellation until 48 hours before arrival
– Free cancellation until the day of arrival in the event of border closure, entry ban in the Wilder Kaiser region or exit ban from the home municipality
– Free cancellation in case of a travel warning from the government ministry responsible for the holiday destination in the Wilder Kaiser region
– Money-back guarantee: You will get your deposit refunded within 7 working days in case of free cancellations
– Free substitute accommodation in the Wilder Kaiser region, should you test positive on site

Please note

Due to the current measures hotels and restaurants
are expected to remain closed until the end of April.
We look forward to welcoming our holiday guests again in Mai 2021.

Finde further information on the Coronavirus situation here.

General Terms and Conditions

  • A deposit amounting to 20% of the total package price is required upon reservation.
    The reservation will be confirmed once the deposit payment has been received.
  • Please pay the balance of your hotel bill during your stay or transfer payment in advance to our bank account.
    Transfers can be made within the EU at no extra charge.
  • Your deposit payment will, of course, be deducted from your hotel bill.
    We are happy to accept debit or credit cards (Visa, Mastercard).
  • Please note that smoking is not permitted in our establishment. Nor do we allow pets.
  • Check-in: from 4 p.m. to 8 p.m.
  • Check-out: by 10 a.m. on the day of departure.
  • Cancellation policy: no cancellation fees are applied up to 14 days before the scheduled date of arrival;
    cancellations 3 days before the scheduled date of arrival are subject to payment of 50% of the total package price;
    cancellations in the final days before the scheduled date of arrival are subject to payment of 90% of the total package price.

We recommend that you take out travel cancellation cover (
Austria’s 2006 General Terms and Conditions for the Hotel Industry (AGBH 2006) also apply.

The place of jurisdiction is Kitzbühel, Austria.