General Terms and Conditions
for the Hotel Industry

Have a heart for your vacation.
With our rebooking guarantee, possible at any time and very easily:

Rebooking Guarantee

  • In case of a classification of the Wilder Kaiser region as CoV19 risk area:
  • Free cancellation of the booked holiday at any time.
  • 100% refund of the deposit already paid.
  • In this case the rebooking guarantee replaces the regular cancellation conditions.
  • Contact us now by phone at +43 664 4069433 or by email info@kaisermoments.at. We are happy to help you!

General Terms and Conditions

  • A deposit amounting to 20% of the total package price is required upon reservation.
    The reservation will be confirmed once the deposit payment has been received.
  • Please pay the balance of your hotel bill during your stay or transfer payment in advance to our bank account.
    Transfers can be made within the EU at no extra charge.
  • Your deposit payment will, of course, be deducted from your hotel bill.
    We are happy to accept debit or credit cards (Visa, Mastercard).
  • Please note that smoking is not permitted in our establishment. Nor do we allow pets.
  • Check-in: from 4 p.m. to 8 p.m.
  • Check-out: by 10 a.m. on the day of departure.
  • Cancellation policy: no cancellation fees are applied up to 14 days before the scheduled date of arrival;
    cancellations 3 days before the scheduled date of arrival are subject to payment of 50% of the total package price;
    cancellations in the final days before the scheduled date of arrival are subject to payment of 90% of the total package price.

We recommend that you take out travel cancellation cover (www.europaeische.at/en).
Austria’s 2006 General Terms and Conditions for the Hotel Industry (AGBH 2006) also apply.

The place of jurisdiction is Kitzbühel, Austria.