General Terms and Conditions
for the Hotel Industry

Stay at home for now. Come later!
Cancel appointments, not your vacation plans!
Have a heart for your vacation.
With our rebooking guarantee, possible at any time and very easily:

Rebooking Guarantee

  • Free cancellation of the vacation date possible up to one week before arrival.
  • Valid for all bookings immediately with arrival until November 15th, 2020.
  • Any down payment already made will be credited in the form of a voucher for a future vacation.
  • This voucher can be redeemed until the end of November 2021.
  • The rebooking guarantee replaces the regular cancellation conditions.
  • Contact us now by phone at +43 664 4069433 or by email info@kaisermoments.at. We are happy to help you!

General Terms and Conditions

  • A deposit amounting to 20% of the total package price is required upon reservation.
    The reservation will be confirmed once the deposit payment has been received.
  • Please pay the balance of your hotel bill during your stay or transfer payment in advance to our bank account.
    Transfers can be made within the EU at no extra charge.
  • Your deposit payment will, of course, be deducted from your hotel bill.
    We are happy to accept debit or credit cards (Visa, Mastercard).
  • Please note that smoking is not permitted in our establishment. Nor do we allow pets.
  • Check-in: from 4 p.m. to 8 p.m.
  • Check-out: by 10 a.m. on the day of departure.
  • Cancellation policy: no cancellation fees are applied up to 1 months before the scheduled date of arrival;
    cancellations up to 1 week before the scheduled date of arrival are subject to payment of 70% of the total package price;
    cancellations in the final week before the scheduled date of arrival are subject to payment of 90% of the total package price.

We recommend that you take out travel cancellation cover (www.europaeische.at/en).
Austria’s 2006 General Terms and Conditions for the Hotel Industry (AGBH 2006) also apply.

The place of jurisdiction is Kitzbühel, Austria.